Is Pawshake Safe?

Is Pawshake Safe?

31/01/20191

When it comes to our pet, trust is the most important thing. We not only entrust our dearest dog or cat to a pet sitter, but in some cases also the key to our homes.. But how do you know that you can trust your pet sitter? What are the experiences of other owners with Pawshake and how do you know for sure that it is safe to book your sitter?

Pawshake is a real community of animal lovers and that means that both the pet sitter, the pet owners and the people behind Pawshake all want to contribute to a safe and fun platform. There are a number of issues that we are working on together to increase trust and safety at Pawshake. Will you join us?

Screening of the pet sitters

Each profile is screened by hand. We get a lot of applications, but only 20% of the sitters are accepted. Pawshake sitters love pets like you and me and they apply just because they like pets and want to help out other people. There are also professionals at Pawshake, such as dog walking services or dog behavior therapists, who would like to do some extra work via Pawshake. There are also, for example, vets still in training or volunteers at an animal shelter who want to use their knowledge by looking after pets in their neighbourhood. 

After admission, we will continue to monitor the profiles of pet sitters. Should something change or if if there are complaints, we will always investigate this and take measures if necessary.

Reviews

After each booking, pet owners can leave a review. So before you book a pet sitter, have look at the reviews on the babysitter's profile. We ask all owners to write their experiences in a fair and constructive way, which helps to keep the platform transparent and honest.

Of course you can also choose to contact a new babysitter who has no ratings yet. But always get acquainted first and book a test walk or test pet sitting day before you leave your pet with the sitter for a longer period.

Customer service

With every booking through Pawshake, you can use our Customer Service support. The people behind Pawshake are themselves huge pet lovers and most employees are also active users of Pawshake! There is a lot of knowledge about pets in the Pawshake team and we are always willing to help you with questions about pets, care and where necessary by referring to the right channels. 

With every new contact between the owner and the parent, we ask both parties to verify the mobile phone number. This is not only an identification method, but we also want to make sure that both the owner and the babysitter are available during the babysitting service, so that our Customer Service team can reach them if necessary. 

Insurance

With every reservation, your pet is automatically insured. This means that if your pet gets sick during the booking or gets an accident, you are covered for it. You are also covered claims from third parties. That means that you will not be faced with unexpectedly high costs. Check everything about the insurance here.

Online payments

Pawshake securely arranges all payments online. This means that the pet owner and sitter don't have to worry or talk about money.  The owner pays when he makes a booking, via the website or app. This can easily be done via iDeal, Paypal or credit card. We payout the pet sitter automatically after the reservation. This also means that we can always refund the money in the event of a cancellation. Always check the cancellation policy on the pet sitter's profile.

Free meet & greet

Perhaps our most important pillar when it comes to trust: Pawshake offers the possibility to always organize a free introductory meeting. You get to know each other and see whether your pet and the sitter are a good fit. Then you decide whether you will actually make a reservation or if you rather search for a better match.

Can nothing go wrong?

Of course, there can always be questions or concerns about your pet. Pet sitting remains human work and pets can be unpredictable - these risks also apply to large, professional pet boarding facilities. With the small-scale personal services of Pawshake we can easily act in the event of calamities. We are constantly working to inform owners and carers as much as possible to minimize risks and we are always ready to support if there are any questions. And are you unexpectedly not satisfied with your pet sitter? You always have the right to our Satisfaction Guarantee.

As a pet owner you can also help to increase trust and safety yourself:

  • Read profiles carefully: follow your gut
  • Read reviews 
  • Organize an obligation-free meet & greet
  • Book a trial walk or test day-care service
  • Doesn't feel 100% right? - No booking!
  • Always book via the Pawshake platform

Experiences of Pawshake users

What are the experiences of other Pawshake users? You can find their reviews here: read reviews

Recently we asked our community what they think of the trust in Pawshake. Anonymous they could give their feedback to help us improve the platform. Thank you for your comments!

"It is difficult to entrust your pet to an unknown person, also to give that person the key to your home and with that all your stuff. But everything turned out great. The daily photo or video also gives the impression that someone really comes every day. "

" We have used Pawshake for a year and the trust was immediately right at the first interview, and is fully realized during the booking "

"I am confident that everything is arranged well and that my pet is taken care of"

> "Anyone who gives trust can receive trust."

"I use Pawshake for one year now, and have only good experiences!

Curious? Find your own Pawshake sitter

> Have fun!

When it comes to our pet, trust is the most important thing. We not only entrust our dearest dog or cat to a pet sitter, but in some cases also the key to our homes.. But how do you know that you can trust your pet sitter? What are the experiences of other owners with Pawshake and how do you know for sure that it is safe to book your sitter?

Pawshake is a real community of animal lovers and that means that both the pet sitter, the pet owners and the people behind Pawshake all want to contribute to a safe and fun platform. There are a number of issues that we are working on together to increase trust and safety at Pawshake. Will you join us?

Screening of the pet sitters

Each profile is screened by hand. We get a lot of applications, but only 20% of the sitters are accepted. Pawshake sitters love pets like you and me and they apply just because they like pets and want to help out other people. There are also professionals at Pawshake, such as dog walking services or dog behavior therapists, who would like to do some extra work via Pawshake. There are also, for example, vets still in training or volunteers at an animal shelter who want to use their knowledge by looking after pets in their neighbourhood. 

After admission, we will continue to monitor the profiles of pet sitters. Should something change or if if there are complaints, we will always investigate this and take measures if necessary.

Reviews

After each booking, pet owners can leave a review. So before you book a pet sitter, have look at the reviews on the babysitter's profile. We ask all owners to write their experiences in a fair and constructive way, which helps to keep the platform transparent and honest.

Of course you can also choose to contact a new babysitter who has no ratings yet. But always get acquainted first and book a test walk or test pet sitting day before you leave your pet with the sitter for a longer period.

Customer service

With every booking through Pawshake, you can use our Customer Service support. The people behind Pawshake are themselves huge pet lovers and most employees are also active users of Pawshake! There is a lot of knowledge about pets in the Pawshake team and we are always willing to help you with questions about pets, care and where necessary by referring to the right channels. 

With every new contact between the owner and the parent, we ask both parties to verify the mobile phone number. This is not only an identification method, but we also want to make sure that both the owner and the babysitter are available during the babysitting service, so that our Customer Service team can reach them if necessary. 

Insurance

With every reservation, your pet is automatically insured. This means that if your pet gets sick during the booking or gets an accident, you are covered for it. You are also covered claims from third parties. That means that you will not be faced with unexpectedly high costs. Check everything about the insurance here.

Online payments

Pawshake securely arranges all payments online. This means that the pet owner and sitter don't have to worry or talk about money.  The owner pays when he makes a booking, via the website or app. This can easily be done via iDeal, Paypal or credit card. We payout the pet sitter automatically after the reservation. This also means that we can always refund the money in the event of a cancellation. Always check the cancellation policy on the pet sitter's profile.

Free meet & greet

Perhaps our most important pillar when it comes to trust: Pawshake offers the possibility to always organize a free introductory meeting. You get to know each other and see whether your pet and the sitter are a good fit. Then you decide whether you will actually make a reservation or if you rather search for a better match. Read more about the meet & greet

Can nothing go wrong?

Of course, there can always be questions or concerns about your pet. Pet sitting remains human work and pets can be unpredictable - these risks also apply to large, professional pet boarding facilities. With the small-scale personal services of Pawshake we can easily act in the event of calamities. We are constantly working to inform owners and carers as much as possible to minimize risks and we are always ready to support if there are any questions. And are you unexpectedly not satisfied with your pet sitter? You always have the right to our Satisfaction Guarantee.

As a pet owner you can also help to increase trust and safety yourself:

  • Read profiles carefully: follow your gut
  • Read reviews 
  • Organize an obligation-free meet & greet
  • Book a trial walk or test day-care service
  • Doesn't feel 100% right? - No booking!
  • Always book via the Pawshake platform

Experiences of Pawshake users

What are the experiences of other Pawshake users? You can find their reviews here: read reviews

Recently we asked our community what they think of the trust in Pawshake. Anonymous they could give their feedback to help us improve the platform. Thank you for your comments!

"It is difficult to entrust your pet to an unknown person, also to give that person the key to your home and with that all your stuff. But everything turned out great. The daily photo or video also gives the impression that someone really comes every day. "

" We have used Pawshake for a year and the trust was immediately right at the first interview, and is fully realized during the booking "

>"I am confident that everything is arranged well and that my pet is taken care of"

"Anyone who gives trust can receive trust."

"I use Pawshake for one year now, and have only good experiences!

Curious? Find your own Pawshake sitter

Have fun!

Comments (1)

Gamze tufan

My dog died with one of your pet sitters. What you write above is bullshit! PAWSHAKE IS NOT SAFE

Feb 2 2019 - 10:50